EcoEthical Cleaning Service Agreement
Effective Date: July 3, 2025
Last Updated: January 12, 2026
This Service Agreement ("Agreement") is a legally binding contract between EcoEthical Cleaning ("Company," "I," "my," or "me") and you ("Client," "you," or "your") regarding the cleaning services provided by the Company. By scheduling and using my services, you agree to the terms outlined in this Agreement.
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1. Services
1.1 Services Provided
EcoEthical Cleaning provides home cleaning services as outlined in the service offerings.
1.2 Scope of Work
The specific scope of services for each appointment will be detailed in the service proposal provided to you. Only the tasks listed in that proposal will be performed unless additional services are requested and confirmed in writing before the appointment.
If you wish to remove any tasks from the proposal, this must also be communicated and confirmed in writing prior to the scheduled appointment. Otherwise, the full cost outlined in the original service proposal will apply.
1.3 Minimum Service Charges
A minimum service duration of 3 hours applies to all appointments unless otherwise specified.
1.4 Service Limitations
I reserve the right to terminate services immediately if I encounter unsafe, hostile, or unsuitable conditions at the property. Such conditions include, but are not limited to:
Aggressive, uncontrolled, or unrestrained pets.
Intoxicated, threatening, or abusive individuals.
Hazardous environments including, but not limited to:
Biohazards (bodily fluids, insect/rodent infestations, open syringes).
Evidence of recent indoor smoking that results in unsafe air quality or leaves residue that interferes with cleaning services. I will assess these conditions at my discretion upon arrival and notify you if the environment is unsuitable for service.
Extreme clutter that poses a risk of injury to myself.
Unsafe structural conditions.
Widespread or black mould, or mould that has penetrated materials like drywall or grout, requires professional remediation and isn’t covered under standard cleaning. I may decline or limit service to unaffected areas until remediation is complete. Surface mould on non-porous materials (such as tiles, glass, or fixtures) can be cleaned as usual.
Areas with excessive fragile, valuable, or irreplaceable items that cannot reasonably be secured during cleaning. I may decline to clean specific areas or request that such items be removed or secured before service proceeds.
Lack of essential utilities such as:
Heat
Running water
Electricity
In such cases, you will be responsible for the full cost of the scheduled service (minimum three-hour charge applies), even if the cleaning could not be started or completed due to the unsafe conditions. Once the unsafe condition has been fully resolved, you may request to reschedule the service, subject to availability and any applicable rebooking or rescheduling fees.
If services are terminated due to unsafe conditions, you will be notified immediately via email or text message with a written explanation and an invoice for the cancelled service will be sent by email.
2. Service Area
I serve Toronto's Harbourfront-CityPlace and surrounding neighborhoods including Wellington Place, Liberty Village, Fort York-Liberty Village, West Queen West, St. Lawrence-East Bayfront, Yonge-Bay Corridor, Downtown Yonge East, and Moss Park. Services outside these areas may be declined or subject to additional travel fees.
3. Pricing
3.1 Standard Service Rate
My standard service rate is $50 per hour.
3.2 Per-Minute Billing
All services are billed per minute of actual cleaning time, not in rounded hourly increments. This means you pay for the exact time spent cleaning your home. For example:
3 hours 15 minutes of work = $162.50 (not $200 for 4 rounded hours)
2 hours 47 minutes of work = $139.17 (not $150 for 3 rounded hours)
Every service includes a detailed breakdown showing:
Start and end time
Total minutes worked
Any deductions (breaks, phone calls, etc.)
Final calculated cost
3.3 Right to Adjust Pricing
I reserve the right to adjust my rates at any time. Any price changes will be communicated in writing via email at least 14 days prior to taking effect. If you wish to discontinue service due to a rate adjustment, you may do so without penalty by providing notice before the effective date. Continued use of my services after receiving notice of a price change will be considered acceptance of the new rates.
3.4 Recurring Service Rate Reviews
Rates for recurring services are subject to review every 12 months, or sooner if there are significant changes in the cost of supplies, labour, or the overall scope/condition of the property (e.g., additional occupants, pets, renovations). Any changes will follow the notice requirements outlined in Section 3.3.
3.5 Taxes and Additional Fees
All prices are subject to applicable taxes (HST). Any additional charges (such as for specialty supplies, equipment rentals, or extra services requested) will be disclosed and approved in advance.
3.6 Promotional and Discounted Pricing
Any promotional or discounted pricing is temporary and will revert to standard rates once the promotional period ends, unless otherwise agreed upon in writing. Promotions and discounts cannot be combined unless explicitly stated.
4. Estimates
4.1 Validity of Estimates
Estimates are based on the information you provide about your home's size, condition, and cleaning needs. If I arrive and find:
Additional rooms not mentioned in the estimate
Significantly more clutter or dirt than described
Tasks requiring specialized equipment or products
Other conditions materially different from what was described
I will contact you before proceeding to discuss adjusted pricing. You may choose to proceed with the adjusted cost, reduce the scope of work, or cancel the appointment (standard cancellation fees apply).
Estimates are valid for 14 days. After that, rates may be adjusted to reflect current pricing.
5. Booking and Scheduling
5.1 Booking Confirmation:
All appointments must be confirmed in writing by email or text message. An appointment is considered confirmed once you accept a proposal and receive written confirmation of the appointment from me by email or text.
5.2 Rescheduling and Cancellations:
Either party may cancel or reschedule any appointment by providing at least 24 hours' notice via phone, text, or email.
Late cancellations or reschedules (less than 24 hours' notice):
If cancelled or rescheduled by you: A $75.00 fee may apply
If cancelled or rescheduled by me: You will receive a $75.00 credit toward your next service
The late cancellation fee may be waived for documented emergencies such as:
Medical emergencies (hospital admission, serious illness)
Death in the family
Home emergencies (flooding, fire, power outage)
Severe weather preventing safe travel
Documentation (such as a doctor's note, death certificate, utility company notice, or weather advisory) may be requested. I will review emergency waiver requests on a case-by-case basis in good faith.
The late cancellation fee helps cover the lost time and income from short-notice cancellations that cannot be reassigned.
If you are not present or fail to provide access at the scheduled time, the appointment may be treated as a late cancellation and the late cancellation fee may apply.
5.3 Service Hours:
My standard service hours are Monday through Saturday, 8:00 AM to 5:00 PM.
6. Illness Policy
If either party is ill with a contagious condition (including but not limited to COVID-19, flu, or other infectious diseases), the appointment must be rescheduled. Please notify me as soon as possible. Illness-related cancellations are exempt from the late cancellation fee regardless of timing.
7. Payment Terms
7.1 Payment Methods
Payments are accepted via credit card (Visa, MasterCard, or American Express). A valid credit card must be provided at the time of booking to secure the appointment.
7.2 Payment Due Date
Payment is due upon receipt of the invoice.
7.3 Late Payments
Payments not received by the due date may incur a $75 late fee or 10% of the outstanding balance, whichever is lower. No further services will be provided to any account with an outstanding balance until payment is received in full.
8. Access to Property
8.1 Keys and Codes
If access requires keys or alarm codes, these must be provided in advance. Physical keys will be labeled without any information that could identify the property and stored securely in a lockbox accessible only by myself. Keys will be returned within seven days of service completion unless retained for recurring services with your express written consent. Digital keys and codes are securely stored using AES-256 encryption.
If recurring services are terminated, all keys will be returned within seven days or as otherwise arranged.
I am not responsible for any false alarms, associated fees, or other consequences resulting from alarm code changes that are not communicated to me in writing prior to the appointment.
8.2 Access Issues
If I am unable to access the property at the scheduled time, I will attempt to contact you immediately. I will wait up to 15 minutes while you resolve the access issue. If access cannot be arranged within 15 minutes, the appointment will be treated as a late cancellation and the $75 fee will apply. The appointment may be rescheduled subject to availability.
8.3 Unsecured Access
If you request that I access the home using unsecured methods (such as leaving a key under a mat, an unlocked door, or similar), you accept full responsibility for any resulting loss, theft, damage, or other incidents and fully release me from any liability associated with the use of unsecured access methods.
9. Client Responsibilities
9.1 Provided Information
You are responsible for ensuring that all information provided is complete and accurate and that it reflects the condition of the home on the scheduled service date. If the condition of the home differs materially from the information provided, I reserve the right to:
Adjust the Service Cost: If additional time or work is required, I will make reasonable efforts to promptly contact you by email, phone, or text to discuss the revised cost. No additional charges will be applied without your consent.
Decline or Terminate Service: If you do not consent to the revised charges, I may cancel or terminate the service. I also reserve the right to decline or terminate service if the revised scope of work cannot reasonably be accommodated, even if you agree to additional charges.
If I cannot reach you to discuss revised pricing, or if you decline the adjusted cost, I reserve the right to:
Cancel the appointment and charge the late cancellation fee, OR
Complete what can be done within the originally quoted cost
The full minimum service fee will only apply if services are terminated due to unsafe conditions as described in Section 1.4.
9.2 Hazards
You must ensure that the space is accessible and free of hazards, such as blocked pathways, wet floors, exposed wiring, or other unsafe conditions, prior to the start of the cleaning service.
9.3 Pets
For the safety of your pets and myself, all pets must be securely contained or removed from the service area during the appointment. I reserve the right to refuse or discontinue service if pets are not properly secured.
9.4 Valuables
I take great care with your belongings and maintain full liability insurance for accidental damage during normal cleaning operations. However, to protect items of significant monetary or sentimental value, I ask that you:
Secure or remove fragile items (glassware, collectibles, antiques, delicate décor)
Put away valuables (jewelry, important documents, cash, expensive electronics, heirlooms)
Clear surfaces of items you prefer not to have moved or cleaned around
If I encounter areas where items cannot be reasonably secured and pose significant risk of damage during normal cleaning operations, I may:
Skip cleaning those specific areas
Clean carefully around items without moving them
Request that items be secured before proceeding with full service
These precautions help ensure your most treasured belongings remain safe while allowing me to provide thorough cleaning service throughout your home.
9.5 Furniture and Appliances
To protect flooring, prevent damage, and observe safe lifting practices, I do not move furniture or appliances under any circumstances. I am happy to thoroughly clean behind or beneath such items if you arrange to have them moved prior to the service.
9.6 Clutter
To ensure efficient service, please tidy and remove clutter before the appointment. If I need to move items to access cleaning areas, I'll do so carefully, but I cannot be responsible for damage to items that weren't disclosed as fragile or are left in unstable positions.
If significant decluttering is required beyond what was described in your estimate, I will contact you to discuss the additional time needed and associated cost before proceeding. With your consent, this additional time will be billed at my standard hourly rate.
9.7 Dishes
You are expected to ensure that sinks, counters, and other surfaces to be cleaned are free of dishes before service. If dishes remain and prevent me from properly cleaning an area, I will contact you to discuss handling them.
With your consent, time spent washing or moving dishes will be billed at my standard hourly rate (see Section 3.1). I cannot assume responsibility for damage to dishes handled during this process.
9.8 Emergency Contact
For your peace of mind and the security of your home, I strongly recommend providing an emergency contact—a local, reachable person who can assist with urgent issues if I cannot reach you during a cleaning appointment. This may include entry/access problems, property emergencies (leaks, hazards), security concerns, health incidents, or pet-related issues.
I will always attempt to contact you first. Your emergency contact should be someone with access to your home or authority to make time-sensitive decisions on your behalf. You agree to inform them they are listed as your emergency contact.
Privacy:
Emergency contact information is stored securely, kept confidential, and never used for marketing. You may update this information anytime.
10. Liability and Damages
10.1 Insurance
I carry insurance to cover accidental damages caused by myself during the cleaning process.
10.2 Limits of Liability
I am not responsible for pre-existing damage, normal wear and tear, or damages resulting from faulty fixtures, improperly secured items, or malfunctioning appliances. Surfaces, fixtures, and materials that show signs of age, fragility, or prior damage are cleaned at your own risk.
10.3 Reporting Issues
To help me address any concerns promptly, please report issues in writing (by email or text message) within 24 hours of service completion.
11. Satisfaction Guarantee
I strive for complete client satisfaction. If you are not satisfied with the quality of my cleaning service, please contact me in writing (by email or text message) within 24 hours of service completion (or as soon as reasonably possible). I will address the issue promptly by offering to re-clean the affected areas.
If the issue cannot be reasonably resolved through re-cleaning, I may, at my sole discretion, offer a partial or full refund. This satisfaction guarantee applies only to the quality of the cleaning services provided and does not extend to issues beyond my control, including but not limited to permanent stains, surface damage, or other conditions not caused by me, as well as normal wear and tear.
The satisfaction guarantee does not apply to services that could not be completed due to unsafe conditions, access issues, or other client-related factors as outlined in this agreement.
12. Privacy Policy
I am committed to protecting your privacy. Please refer to the Privacy Policy for information on how I collect, use, and safeguard your personal information. By using my services, you agree to the terms of the Privacy Policy.
13. Assembly, Disassembly, and Alterations
I do not disassemble or move furniture, fixtures, appliances, or equipment. This includes removing dishwasher filters, oven doors, or vent covers. If you’d like areas behind these items cleaned, please arrange to have them moved before the appointment.
If you choose to disassemble items before my arrival to allow for deeper cleaning, you assume full responsibility for any issues that may arise from the disassembly or reassembly.
14. Product Use and Client-Supplied Products
14.1 Cleaning Products
I provide all necessary cleaning products as part of my service. If you'd prefer I use your own products, they must be:
Non-toxic and biodegradable
Safe for use around children, pets, and plants
Please email me photos of product labels at least 24 hours before your appointment so I can confirm they're suitable. I reserve the right to decline products that don't meet safety standards or may not be effective for the tasks required. I cannot guarantee results when using client-supplied products and will not provide reimbursement for their use.
14.2 Vacuum Cleaners and Equipment
I provide my own vacuum cleaner and cleaning equipment. If you request that I use your vacuum cleaner instead:
You are responsible for ensuring the vacuum is in proper working condition
The vacuum must be clean, properly maintained, and safe to operate
Filters, bags, and brush rolls must be clean and functional
I am not responsible for any damage to the vacuum or property caused by using a poorly maintained or malfunctioning vacuum
I reserve the right to decline use of your vacuum if I determine it is unsafe, inadequately maintained, or ineffective for the cleaning tasks required If your vacuum malfunctions or causes damage during service, I will switch to my own equipment and complete the service. Any additional time required will be billed at the standard rate.
15. Force Majeure (Unforeseeable Events)
I am not liable for any delays, interruptions, or failure to perform services caused by circumstances beyond my reasonable control. Such circumstances include, but are not limited to, severe weather, natural disasters, fires, floods, pandemics, illness, power outages, acts of government, labour disputes, or other emergency situations. In such cases, appointments may be rescheduled without penalty at the earliest mutually available date.
16. Photo and Media Use (Optional Consent)
I may occasionally take before-and-after photographs and/or videos (“media”) of work areas within your property for quality assurance, training, or marketing purposes. All media will exclude people, faces, names, addresses, and other identifying information unless you provide written consent.
If you prefer that no media be captured, please notify me in writing before your appointment.
17. Feedback
I value honest feedback and use it to improve my services. If you're dissatisfied with any aspect of your service, I encourage you to contact me within 48 hours so I can address your concerns.
I welcome reviews that are honest, accurate, and based on your direct experience. If you post a public review, please ensure it’s accurate and reflects your direct experience.
18. Termination
Either of us can end this agreement anytime by sending an email or text. You’ll remain responsible for any outstanding payments or confirmed appointments.
I reserve the right to terminate services immediately in the event of unsafe conditions, non-payment, or any material breach of this agreement.
19. Governing Law
This agreement is governed by and interpreted in accordance with the laws of the Province of Ontario, Canada. Any disputes arising out of or relating to this agreement or the services provided by EcoEthical Cleaning will first be submitted to mediation in good faith in Toronto, Ontario, before either party may initiate litigation.
If any provision of this agreement is found to be unenforceable, the remaining provisions will remain in full force and effect.
20. Amendments
I reserve the right to update or modify this agreement at any time. You will be notified of any changes in writing (by email or text message). Changes will take effect as of the date specified in the notice or, if no date is specified, immediately upon delivery of the notice.
If you do not agree to the amended terms, you may terminate the agreement without penalty prior to the next scheduled service.
21. Acceptance
By booking my services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. Your continued use of my services after receiving notice of any changes constitutes acceptance of the most recent version of this Agreement.
22. Subcontracting
All services will be performed by me personally unless otherwise agreed in writing. I do not subcontract services to third parties.
23. Contact Information
EcoEthical Cleaning
Email: trevor.delaney@ecoethicalcleaning.ca
Phone: (416) 605-7549